ENROLEMNT & SELECTION
- The student is responsible for notifying
Australian College of Health & Management if they have a medical condition
or disability or require assistance in their training.
- A deposit must accompany enrolment to
secure a placement within a course; this fee is also the Administration Fee.
- It is the student’s responsibility to note
the date, time and location of the course as advertised.
- Courses with low enrolments may be
cancelled, every effort will be made to contact students, please ensure your
contact details are correct.
- Requests from the student to transfer or
credit their course placement due to changed personal circumstances will be
considered and every effort will be made to ensure a placement into an
- If you are unable to complete your course,
due to changed personal
circumstances, the RTO will make every effort to ensure you are placed into
an alternative pre-scheduled course.
- Students can only join after course
commencement date if they meet all prerequisites. Full course fees are still
payable for late enrolments.
- The RTO reserves the right to decline
admission to a course, terminate a student's enrolment in a class or change
a Trainer/Assessor at any time without notice.
- Students participate in courses involving
physical activity; field trips, practical demonstrations etc. and do so at
their own risk. Australian College of Health & Management’s students are
covered by public liability insurance whilst working within the RTO’s
Changes to Agreed Services
Where there are any changes to the agreed services that will affect the learner,
including in the event of Australian College of Health & Management closing
down, the RTO will advise the learner as soon as practicable. This includes
changes to any new third party arrangements or a change of ownership or any
changes to existing third party arrangement.
Australian College of Health & Management guarantees that the services provided
by the RTO will be
- • provided with due care and skill
- • fit for any specified purpose (express or implied)
- • provided within a reasonable time (when no timeframe is set for the
Cooling Off Period
Australian College of Health & Management protects the rights of the learner
including but limited to the Statutory requirements for cooling-off periods.
Students are eligible to cancel their enrolment by placing a formal notice of
cancellation in writing to the RTO Manager (a letter or email is acceptable)
within 10 business days of enrolment, unless the student has already commenced
the training. Please refer to the Refund policy for process on acquiring a
Complaints and Appeals
If a student is experiencing any difficulties, they are encouraged to discuss
their concerns with Senior Management. Australian College of Health & Management
administrative staff will make themselves available at a mutually convenient
time if a student wishes to seek assistance.
If a Staff member or Student wishes to make a formal complaint they are to
complete a Complaints and Appeals Form, which is included in the Student
Handbook. Once the form has been completed, the form should be submitted to the
RTO for actioning.
Please refer to the Student Handbook for more details on the complaints and
The RTO recognises the Australian Qualifications Framework and Vocational
Education and Training (VET) qualifications and VET statements of attainment
issued by any other Registered Training Organisation.
Credit Transfer will be awarded for all units of competencies that directly align
with units from the qualification the student has enrolled. Evidence of
competences achieved must be supplied for recognition to be processed (ie
presentation of original certificate or transcript).
Please refer to the Student Handbook or contact the office for the procedure on
how to apply for a Credit Transfer.
Language, Literacy and Numeracy (LLN)
LLN support is available to provide students with advice and support services in
the provision of language, literacy and numeracy assessment services. Students
needing assistance with their learning is to be identified upon enrolment.
Trainers and staff within the RTO can provide students with support to assist
the student throughout the learning process.
Language, Literacy and Numeracy skills are generally included and identified in
Training Packages and accredited course programs. In identifying language,
literacy and numeracy requirements, students’ are to have basic skills in:
- • Count, check and record accurately
- • Read and interpret
- • Estimate, calculate and measure
All students undertaking a Certificate III qualification or below are to
undertake an LLN Assessment.
Australian College of Health & Management caters to diverse client learning
needs and aims to identify and respond to the learning needs of all clients.
Clients are encouraged to express their views about their learning needs at all
stages of their learning experience from the initial enrolment and induction
stage to course completion, through their trainer or RTO staff.
Australian College of Health & Management is committed to providing clients
requiring additional support, advice or assistance while training. Please see
the Student Handbook on the types of support provided by the RTO.
To achieve this and to ensure the quality delivery of training and education,
the RTO provides client vocational counselling to improve and extend training
outcomes. Students are advised to make an appointment with their trainer in the
first instance, if the student can then schedule an appointment with the RTO for
further counselling and/or assistance.
Legislative and Regulatory Requirements
All students will undergo an induction with the RTO, which will include the
student’s rights and responsibilities against the relevant Commonwealth, State
or Territory legislation and regulatory requirements. Students are issued with a
Student Handbook, which also includes the Student’s rights and responsibilities
that will affect their participation in vocational education and training.
The student acknowledges that they must observe Australian College of Health &
Management’s policies and procedures, according to State and Federal Government
legislative and regulatory requirements, as set out in the Student Handbook.