ENROLEMNT & SELECTION
The student must fill out the application form and submit the form along with
their academic credentials and English Language Test Result to A CHM office.Then
one of the officer from ACHM will contact the prospective student over the phone
or skype where the officer will go through pre - enrolment information with the
student and assess the application.
If the application is successful, ACHM will issue out the letter of offer along
with the written agreement where the details of all the fees to be paid and
other relevant information about the course details and induction dates and
times will be provided.
Please be aware that any student must meet the Genuine Temporary Entrant
requirements(GTE requirements) by Department of Immigration and Border
Protection before the student is accepted by ACHM for study.Once the signed
written agreement is received by ACHM, the student must submit the GTE
requirement which will be assessed by ACHM office as part of the enrollment
process and a formal offer is made to the student.Then ACHM will issue out
CoE(Confirmation of Enrolment) to the student.
Cancellations made by you prior to your course commencement must be made in
writing by you and is deemed to take effect on receipt of your written
notification.Cancellations after the course commencement must be notified in
writing and you will:
- Be refunded the unused portion of your course fee’ s; and
Incur an administration fee equal to 20 % ofthe total course cost.
Your fee payments are protected by our admissionto the Tuition Protection
Service.Where we are unable to provide services for whichyou have paid, you
- Be placed into an equivalent course such that the new location is suitable
and you receive the full services for which you have prepaid at no
- Be paid a refund of any prepaid fees
for services yet to be delivered above the prepaid fee amount.
WITHDRAWING FROM A COURSE
If you leave and / or abandon your course before the scheduled termination date
and time, for whatever reason, no refund will be given.
SCHOOL AGE DEPENDANTS
If a learner is brining school aged dependents with them, they must provide
evidence of enrollment of an accompanying dependent child 5 to 18 years of age
at an Australian school.If any family unit members are 5 to 18 years of
age(inclusive) and will live with the applicant in
Australia, documentation confirming their enrolment in an Australian school.
RECOGNITION OF PRIOR LEARNING
In all instances, whereby a prospective learner makes a claim for Recognition of
Prior Learning(RPL) and Recognition of Current Competencies(RCC), they are to be
provided with the appropriate RPL Kit and the fee for the process to occur.
All students are made aware of the ability to apply for course credit via a RPL,
CR or CT application throughout the enrolment and induction process of the
If a student has already started their course of study they are to place any
for course credit by the 2n d week of the first term of study in their enrolled
All applications are to be submitted to administration and include certified
documents or original documents to be sighted and copied by Administration.
Applications will not be accepted unless all required information is included. -
Where RPL is being applied for the students must include all relevant evidence
of work experience and where learning has occurred.
A Credit Transfer application must be accompanied by nationally recognised
Certificates with detailed Statement of Attainments indicating the units
successfully completed including unit codes and titles and dates of completion.
A Credit application must be accompanied by recognised Certificates with
detailed Statement of Attainments as well as Unit Descriptions and Unit
Objectives and must include detailed course outlines or other documentation
giving sufficient details, including content, assessment schedule and duration,
of the studies completed to enable assessment of the application.Student are
required to submit their application with supporting evidence as required and
outlined in the applications.
All applications for a refund of monies paid to us are to be made to the
director on the refund application form.The refund application form is to be
accompanied by any evidence you wish to present to support your
application.Refund application forms are available from the administration
Refund amounts do not include:
- any money collected by education agents for services specifically provided
- administration fee’s;
- any amount equal to the fee for the services already provided
GROUNDS FOR REFUND – Commencing first time study
We will provide a full refund of any tuition fees paid if:
- The student is unable to obtain a Visa; political or civil unrest or natural
disasters prevent the student leaving their home country or paying fees in
full; The student is unable to commence their course because of a serious
and prolonged illness, disability or death of a parent,sibling, spouse or
- The offer of a place is withdrawn;
- The course which was applied for is no longer offered; or
- We refuse to enrol the student in a course.
GROUNDS FOR REFUND – Study already commenced
After commencing study, we will provide a full refund of any unused tuition fees
1. The course which was applied for is no longer offered; or
2. Compassionate; or compelling circumstances exist for you to be unable to
continue your study. To obtain a refund after your study has commenced, you
notify us of withdrawal from the course; and seek a refund.
You must notify us of your withdrawal in writing. After the fourth week of
session, an academic assessment will occur.
GROUNDS TO CANCEL, SUSPEND OR DEFER TRAINING
A student request for deferral or temporary suspension of studies may only be
These circumstances include compassionate; or compelling circumstances, beyond
the control of the learner and not foreseeable at time of enrolment.
We may defer, suspend or cancel a learners enrolment in the following
1. Failure to meet unit prerequisites,
2. Unavailability of units/subjects,
3. Non-payment of fees and
4. Student behavior
COMPLAINTS AND APPEALS PROCESS
In keeping with the National VET Regulator Act 2011, Standards 2015, we have a
appeals process to assist you when the need arises.
In making your decision to enrol with us, you need to be aware that:
1. A complaint relates to any matter not related to your training outcomes, and
2. An appeal only relates to your training outcomes
You may complain or appeal:
3. Informally – a brief discussion with your trainer, where the trainers
explanation is sufficient to resolve the matter, or
4. Formally – in writing, where an investigation is required to resolve the
Our full complaints and appeals procedure is available for inspection at our
DEFERRAL, SUSPENSION OR CANCELLATON
Deferral or temporary suspension of enrolment can only be applied in
This could include but is not limited to:
1. serious illness or injury, where a medical certificate states that the
unable to attend classes;
2. bereavement of close family members such as parents or grandparents (Where
possible a death certificate should be provided);
3. major political upheaval or natural disaster in the home country requiring
emergency travel and this has impacted on the student’s studies; or
4. a traumatic experience which could include:
involvement in, or witnessing of a serious accident; or
witnessing or being the victim of a serious crime;
and this has impacted on the student (these cases should be supported by
police or psychologists’ reports);
5. where we were unable to offer a pre-requisite unit; or inability to begin
studying on the course commencement due to delay in receiving a student visa;
6. inability to study for a portion of a study period due to cultural reasons,
eg, arranged marriage
In the event of us having to cancel a course, without offering any acceptable
alternative, then you shall be entitled to a full refund of monies paid and no
further liability shall be incurred by us. In the event of us having to cancel a
course, due to financial difficulties or actions by the Regulator or other
recognised body, you will be contacted by the Tuition Protection Service for
placement in an appropriate course with a new provider.
You are required to maintain a satisfactory course progress in the course which
you are enrolled in in each term and the semester. You must achieve at least 50%
of your work load in order to progress into the next term and semester. Every
week, the trainer will monitor the progress of each student and at the end of
each study period review of the course progress of each student will be
conducted. Any student who fails to demonstrate 50% or more of the course
progress, the trainer will notify to the Student Support Officer and a meeting
will be organised between the student and relevant staff to discuss any concerns
with the student in failing to meet the satisfactory progress for the course and
When a student is identified as being at risk of failing to demonstrate
satisfactory course progress, ACHM will implement intervention strategies as
early as practicable.
Intervention strategies we may use include the following:
1. Where appropriate, advising the student on the course in which they are
2. Counsel the student to identify any personal issues affecting course
3. Develop a learning contract in cooperation with the student.
4. Set additional tasks for the student to work on a particular area of
5. Appoint a student mentor to assist during classes.
6. Withdrawn the student from the class, so that we can provide 1:1 session with
7. Move the student to a class behind Trainers are asked to recommend to the CEO
a strategy or strategies which will benefit students at risk in their class.
A written report will be kept of the procedures undertaken with the student and
their outcomes in the student’s file.
After the implementation of the intervention strategy has been undertaken and
the student is not achieving satisfactory course progress, we will notify the
student in writing of our intent to report them to Secretary of Department of
Education for not achieving satisfactory course progress.
This written notice will advise the student of our intent to report and the
actions they may take including the complaints and appeals process and their
enrolment is ongoing during the process.
You are expected to be punctual when attending training courses, late arrival or
non-attendance will affect your progress in achieving the compulsory standards.
Students who due to circumstances beyond their control, cannot complete all
units may attend
future courses to complete their competencies.
As the course is designed for you, you are required to notify us as soon as
possible if you are unable to attend any scheduled lesson.
Meeting your requirements
You are expected to attend all of your structured training; however, completion
of 80% of your
structured training and successful completion of all assessments tasks is the
minimum attendance requirement.
Trainers are required to record attendance for students in registered courses on
a daily basis.
If absent from a day on the course, you are to provide a valid reason and if the
sickness, you are required to provide a certificate from a Legally Qualified
(Note: we are required to contact and counsel students who are absent for
two consecutive days).
Attendance records must be accurate, maintained and monitored weekly for
students in all courses. When a student can no longer achieve 80 per cent
attendance, the CEO will notify the student of our intention to report the
student via PRISMS for
A written notice (of intention to report the student for unsatisfactory
attendance) must be issued as soon as we are aware a student is not meeting the
A written notice will inform the student that he or she is able to access our
complaints and appeals process and that the student has 20 working days in which
to do so.
Overseas Student Health Cover
All overseas students are required to arrange Overseas Student Health Cover
(OSHC) as a part of their student visa conditions. Student can apply their own
OSHC and provide details of their
health cover to ACHM or if they wants ACHM to arrange their OSHC, they are
required to pay the
required amount of money for their cover during the enrolment in the course to
I understand during my study at ACHM, my photographs (still or video) may be
taken while in class or during the work-placement. I agree to have my
photographs used by ACHM for any promotional materials. This remains the
property of ACHM and will not be sold to third parties. I agree I can withdraw
my consent at any time in writing.
ACHM is committed to providing LLN support to its students who may require
during their enrolment who are from linguistically and/or culturally diverse
backgrounds, disability and those students whose first language is not English.
For faster processing of application and to accommodate students, ACHM provides
following two options for the students. Please tick one of the following:
Support Services and Other Special Needs
ACHM will take all reasonable steps to ensure the students get necessary support
student’s journey at ACHM. It is the student’s responsibility to notify ACHM if
they have any medical condition or disability or require assistance in training.
Australian College of Health & Management caters to diverse student learning
needs and aims to identify and respond to the learning needs of all students.
Students are encouraged to express their views about their learning needs at all
stages of their learning experience from the initial enrolment and induction
stage to course completion, through their trainer or ACHM staff.
Australian College of Health & Management is committed to providing student
requiring additional support, advice or assistance while training. Please see
the Student Handbook on the types of support provided by ACHM.
To achieve this and to ensure the quality delivery of training and education,
ACHM provides student vocational counselling to improve and extend training
outcomes. Students are advised to make an appointment with their trainer in the
instance, if required the student can then schedule an appointment with ACHM for
further counselling and/or assistance.